Effective Date: 18/09/25
CitizenVoice KE (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains the type of information we collect, how we use it, and the measures we take to keep it secure.
1. Information We Collect
When you interact with CitizenVoice KE, we may collect the following information:
- Personal details: your email address and town/city (provided during subscription or registration).
- Usage data: non-identifiable information such as pages visited, time spent, and general browsing behavior to help us improve our services.
- Payment details: if applicable, when you subscribe to premium services (handled securely through our payment partners, we do not store full card information).
2. How We Use Your Information
We use the information we collect to:
- Manage and provide your subscription and account.
- Deliver unlimited access to premium content.
- Provide an uninterrupted ad-free browsing experience.
- Improve our services and understand where our subscribers are located.
- Send important service updates, newsletters, or promotional offers (with your consent).
- Comply with legal and regulatory obligations.
3. Data Sharing and Disclosure
We do not sell your personal data. We may only share your information in the following cases:
- With trusted service providers (e.g., payment processors, email platforms) who help us deliver our services.
- If required by law, regulation, or legal process.
- In case of a business transfer such as a merger or acquisition.
4. Data Retention
We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You may unsubscribe at any time, after which we will stop using your data for communication purposes.
5. Your Rights
As a user of CitizenVoice KE, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data (unless we are required by law to retain it).
- Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at hello@citizenvoice.co.ke.
6. Cookies and Tracking
CitizenVoice KE may use cookies and similar technologies to enhance your browsing experience and analyze website performance. You may choose to disable cookies in your browser, but some features may not function properly.
7. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
8. International Data Transfers
If we transfer your data outside Kenya, we will ensure it is protected under appropriate safeguards in compliance with the Data Protection Act, 2019.
9. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most recent version will always be available on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
CitizenVoice KE
Email: hello@citizenvoice.co.ke
Website: https://citizenvoice.co.ke
